Front Desk Receptionist

Responsibilities

Clinical Operations Support

• Manage daily clinical workflows, ensuring adherence to protocols, policies, and regulatory standards.
• Assist in improving clinical procedures and operational efficiencies.
• Coordinate resources, including staff schedules and equipment maintenance.
• Monitor processes to uphold high standards of care and identify opportunities for improvement.

Front Desk and Administrative Support

• Serve as the first point of contact for patients, welcoming them warmly and ensuring a positive experience.
• Manage appointment scheduling, including patient check-ins and check-outs, ensuring accuracy and timeliness.
• Answer phone calls, address inquiries, and provide information about clinical services.
• Maintain a clean, organized, and professional reception area.
• Process insurance verifications and collect co-pays or payments as needed.

Patient Communication & Customer Service

• Communicate clearly and empathetically with patients to address questions, concerns, and appointment details.
• Ensure accurate and timely communication between patients, healthcare providers, and other staff members.
• Provide outstanding customer service by maintaining a friendly, professional, and helpful demeanor with all patients and their families.

Compliance & Documentation

• Ensure compliance with regulatory standards (e.g., HIPAA) and maintain accurate records.
• Assist in managing clinical documentation and patient files, ensuring confidentiality and organization.
• Participate in audits and quality improvement initiatives as needed.

Team Collaboration

• Work closely with healthcare staff to support patient care and streamline clinic operations.
• Train and orient new team members on front desk protocols and workflows.
• Provide support for other clinical activities and special projects as needed.

Requirements

• Proven experience in a clinical or administrative role with a strong focus on front desk operations.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with electronic medical records (EMR) systems and appointment scheduling software.
• Commitment to maintaining patient confidentiality and adhering to regulatory requirements.

Preferred

• Experience in healthcare administration or clinical operations.
• Familiarity with medical terminology.
• Basic Life Support (BLS) certification.
• Knowledge of insurance verification and billing processes.

If you excel at creating a welcoming environment, managing front desk responsibilities, and ensuring smooth clinic operations, we encourage you to apply for this rewarding opportunity.