Front Desk Receptionist

Position Title: Front Office Team Member

Job Type: Part-time or Full-time

Job Description: We are seeking a detail-oriented and compassionate Clinical Operations Specialist with strong front desk and administrative skills to enhance the efficiency of our clinical services. The ideal candidate is experienced in clinical workflows, patient communication, and customer service, with a strong commitment to delivering excellent patient care and ensuring smooth operational support.

Responsibilities:

Clinical Operations Support

• Manage daily clinical workflows, ensuring adherence to protocols, policies, and regulatory standards.
• Assist in improving clinical procedures and operational efficiencies.
• Coordinate resources, including staff schedules and equipment maintenance.
• Monitor processes to uphold high standards of care and identify opportunities for improvement.

Front Desk and Administrative Support

• Serve as the first point of contact for patients, welcoming them warmly and ensuring a positive experience.
• Manage appointment scheduling, including patient check-ins and check-outs, ensuring accuracy and timeliness.
• Answer phone calls, address inquiries, and provide information about clinical services.
• Maintain a clean, organized, and professional reception area.
• Process insurance verifications and collect co-pays or payments as needed.

Patient Communication & Customer Service

• Communicate clearly and empathetically with patients to address questions, concerns, and appointment details.
• Ensure accurate and timely communication between patients, healthcare providers, and other staff members.
• Provide outstanding customer service by maintaining a friendly, professional, and helpful demeanor with all patients and their families.

Compliance & Documentation

• Ensure compliance with regulatory standards (e.g., HIPAA) and maintain accurate records.
• Assist in managing clinical documentation and patient files, ensuring confidentiality and organization.
• Participate in audits and quality improvement initiatives as needed.

Team Collaboration

• Work closely with healthcare staff to support patient care and streamline clinic operations.
• Train and orient new team members on front desk protocols and workflows.
• Provide support for other clinical activities and special projects as needed.

Requirements:

• Proven experience in a clinical or administrative role with a strong focus on front desk operations.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with electronic medical records (EMR) systems and appointment scheduling software.
• Commitment to maintaining patient confidentiality and adhering to regulatory requirements.

Preferred

• Experience in healthcare administration or clinical operations.
• Familiarity with medical terminology.
• Basic Life Support (BLS) certification.
• Knowledge of insurance verification and billing processes.

If you excel at creating a welcoming environment, managing front desk responsibilities, and ensuring smooth clinic operations, we encourage you to apply for this rewarding opportunity.