Customer Success & Acquisition Specialist

Position Title: Customer Success & Acquisition Specialist

Job Type: Full-time

Job Description: Our Customer Acquisition Specialist is the first point of contact for prospective patients. This role focuses on nurturing inbound leads from digital marketing into booked and attended consultations through thoughtful, empathetic communication via phone, text, and email. The ideal candidate is relationship-driven, growth-minded, and passionate about creating a positive first experience that helps patients take the first step toward feeling better.

Responsibilities:

Nurture cold traffic leads from digital ads (email, Google Ads, Meta ads, SEO, etc.) into initial consult bookings at all clinics.
Engage with leads via call, text and/or email, providing personalized, empathetic communication to build trust and encourage appointment bookings.
Effectively manage the lead pipeline, ensuring potential patients move smoothly from initial interest to scheduled consultations.
Overcome objections in a kind, supportive manner, highlighting the positive impact of a consultation without being pushy or salesy.
Maintain consistent follow-up communication to maximize show rates for scheduled consults.
Utilize multiple CRMs / AI platforms efficiently, maintaining accurate lead records and optimizing the booking process.
Continuously seek ways to improve lead engagement strategies, contributing to overall marketing and operational growth.
Communicate with marketing and other key stakeholders to request assets to improve the overall lead process.

Results:

High consult booking volume and strong lead-to-book conversion rates.
Consistently high show rates for scheduled consults, reflecting effective nurturing and follow-up.
Positive patient experiences that set the tone for successful consultations, fostering trust and long-term patient relationships.
Accurate, up-to-date tracking of leads, enabling clear performance measurement and data-driven decision-making.
Proactive identification of bottlenecks in the lead conversion process, leading to ongoing process improvements.

Requirements:

Demonstrates a deep understanding of the clinic’s mission and the impact of patient care.
Naturally hospitable, empathetic, and relationship-focused, creating a welcoming first impression for every lead.
Emotionally intelligent, capable of building rapport quickly and guiding potential patients toward their first step in feeling better.
Growth-minded, with a proactive approach to personal and professional development as the role and business scale.
Confident in using new systems and technologies, optimizing tools for maximum efficiency.
Operates with a problem-solving mindset, always seeking to improve the patient journey from lead to consultation.

Pay: From $47,500.00 per year

Benefits:

Paid time off
Work from home

Work Location: Remote

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